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About Matrix

The Matrix Group is Greater Vancouver’s rapid-response IT solution provider that helps companies avoid computer network frustration, and grow revenue through the effective use of business information systems.

In business for over 20 years, we have never stopped growing, not only by increasing the number of satisfied customers and successful projects, but also by adding valuable staff members and partners to our company profile.

No project is too big or too small for us, we are able to cover a wide spectrum of IT needs from assessment, installation, and training to monitoring and maintenance of network systems and business software with you in mind, and keep up with the latest developments in relevant technologies so that you don’t have to. We understand the need for clear, simple communication, the importance of rapid resolution of problems, and the frustration most people experience when dealing with IT. Our people understand the human factor in the interaction between people and technology.

IT systems, network and web development are key products and services that we thrive in delivering. We have developed partnerships with well-known Information Technology providers and proudly became certified ACCPAC, Microsoft, Dell, Acronis, HP, SonicWALL, Business Vision, Kaspersky Labs and Blackberry products partner, which allows us to offer complex hardware, software and support solutions to our customers. Also, as an OpenSRS Reseller, dealing with domain name registrations and management, we proudly comply with the provisions in the  2009 RAA and ICANN requirements regarding our rights and responsibilities as Registrants. For more information go to  http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm

Our Promise

Matrix is the only computer network company in the Lower Mainland that proudly trumpets the Ninety Minute Promise that is, when you call for help, we know you need it, and we promise to return your call within 90 minutes. Those of you who have had the misfortune of dealing with troublesome technologies can appreciate the importance of a rapid response, and how difficult it can be to simply get a return phone call. We know that system problems cost you time, money, and more than a few grey hairs, and so we have made a commitment to treat calls for help with the respect they deserve, which is so often lacking in this industry.

How do we do it?

Our people make our business. Matrix technicians are Matrix employees; professional in appearance and demeanor, and imbued with the Matrix method of doing business. We do not subcontract or hire independent technicians. Why? For the same reason Starbucks heats their Lattes to exactly 160 degrees Farenheit; for the same reason a Ferrari ships with factory-installed Pirelli tires. When you exercise control over the entire process of delivering on a promise to your customer, from concept through to delivery and all the details in between, you minimize the likelihood of disappointment, and your customers simply come to expect the best.

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