"Matrix has been an excellent IT service provider for us."
- President - Digital Accessory Distribution Company
"Frustrations and downtime are a thing of the past."
- CEO - Toner Manufacturing Company
"Matrix's quality of service and attention to detail are of extremely high caliber."
- Director of Communications - Marketing Company
"Matrix asks pertinent questions, listens and then offers viable options."
- Chairman, International Sports Organization
Managed
IT Services
All under one price
We operate with Responsibility, Integrity and Reliability

About Us

Matrix’s History

Ever since his name appeared in the Province Newspaper at the age of 13 for writing a football game program, Likky Lavji knew he had a knack for technology. His passion to impact businesses with technology led him to start Matrix in 1990.

But it hasn’t stopped there. Today it is shared with a solid team having honesty, integrity and a passion to be the ultimate source for everything needed to help grow our customer’s business.

Matrix brings more to the table than technology capabilities, it provides consultation and advice on the entire structure of your business. All in all, Matrix will provide peace of mind. Whatever and where ever you need help, Matrix is there.

“Technology is not just the integral part of a business. It is connected to everything around it; business culture, accounting, operations, business development/marketing. If we don’t understand everything about our customers then we are failing to operate with excellence and create success for our clients”. This is something Likky Lavji and the Matrix team firmly believe in.

IT Support & Managed Services

At Matrix, we have a vision to make our Vancouver and Lower Mainland area customers as successful as they can be by using our unique technology support solutions. Our team provides objective, honest insights into how you can improve efficiency in all IT-related areas and works with both you and our partners to create an IT-support model that works for your individual business. Once you become our customer, we support all of your users and infrastructure so that you can focus on making your core business successful.

Responsibility

We make a commitment to our clients to follow through on the service level that we advertise. Our team is accountable and recognizes the importance of technology in your specific business. We ask questions that help us understand your priorities and how we can best support you and make sure that when you need us, we’re there; we make every effort to answer calls within three rings and respond promptly to e-mails so that you can always rest assured that your IT is covered.

Integrity

Our team won’t suggest a solution just to make a sale. We work with you to find the plan of action that is most beneficial to your business – whether that means we become your service provider or move forward on a project, or not. Why? Because we believe that our team’s candor helps us build trusting relationships that will benefit all parties long-term.
The referrals resulting from the integrity and the high quality of service our team provides is how we’ve been able to expand our business. If you talked to our existing clients, they would tell you about Matrix’s collaborative solutions, consistent commitment to service, and their resulting success and peace of mind.

Reliability

Matrix takes care of your IT needs. We stabilize your technological environment and put processes in place to ensure the reliability of your infrastructure every hour of the day, every day of the week. Any reactive service requests are our first priority – our Managed Services clients can always count on us.

Our services areas are as follows:

service-area

  • Vancouver
  • Richmond
  • North Vancouver
  • Coquitlam
  • Burnaby
  • Surrey
  • Langley
  • Maple Ridge
  • New Westminster
  • Delta
  • Annacis Island

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How do we do it?

The combination of our proactive support model and our internal business structure gives us an advantage over the vast majority of IT vendors in Canada. We exercise control over the entire process of service delivery to our customers.

We also recognize that our people make our business. Our technicians are hand-picked and trained internally on our value proposition, so they embrace Matrix’s values and are friendly and professional in appearance and demeanor.

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